On this page
The short version
- We collect what we need to run your account and your agents.
- We do not sell or rent your personal information.
- SoloMatic does not use your content to train AI models. The AI provider you choose has its own rules; we cannot guarantee its practices.
- You bring your own AI key. We store it encrypted and use it only to run your agents.
- Your account data is stored in the United States.
- Optional analytics on our public pages stays off until you allow it.
- Do not put protected health information into SoloMatic.
- Email solo@solomatic.ai to get a copy of your data or have it deleted.
1. Information we collect
Information you give us
- Account details: name, email address, password (stored hashed by our authentication provider; we cannot read it), business name and plan.
- Your workspace content: agent instructions and settings, sample inputs, run steps and results, memory notes, files, and messages with Solo.
- AI provider keys you add (stored encrypted).
- Connection details: when you connect a tool such as n8n, we store the credentials needed to use it (encrypted) and process the data that tool returns to your agents.
- Messages to us: emails to solo@solomatic.ai and support requests.
Payment information. Stripe collects your card or bank details. We receive limited information such as your plan, billing status, customer ID, card brand and last four digits, and billing country or ZIP. We do not store full card numbers.
Information collected automatically
- Technical and security data: IP address, browser and device type, timestamps, error logs, and usage counts and costs (such as agent runs) needed to run the service, enforce plan limits and prevent abuse.
- Browser storage: essential cookies or local storage keep you signed in and remember settings, including your analytics choice.
- Optional analytics: see Section 8.
Website chat. If you type into the chat assistant on our public pages, your messages are sent to an AI model through OpenRouter to answer you. Do not share sensitive information there.
Information about other people. When your agents read connected tools or files, they may handle personal information about your customers, leads or contacts. You decide what to connect and upload, and you are responsible for having the right to use that information. We use it only to provide the service to you.
2. How we use information
- Provide, operate and secure the service, and run your agents;
- Send your prompts and content to the AI provider whose key you supplied, and perform actions you approved through your connections;
- Process payments, manage trials and subscriptions, and send billing and account messages;
- Communicate with you about your account, security, changes to our terms, and support;
- Detect fraud, abuse and violations of our Terms;
- Fix bugs and improve reliability using minimal diagnostic data;
- Comply with the law and enforce our rights.
SoloMatic does not use your content to train AI models. We do not sell, rent or share personal information for advertising.
Approvals. Actions that would change something outside SoloMatic wait for your approval of the exact action. Your agents send data to other services only through the AI provider and tools you set up (for example, fetching a public web page from a site you allow).
4. Where your data is stored
SoloMatic stores account data in the United States. If you use the service from outside the U.S., your information is transferred to the U.S. Your AI provider and connected tools may process data in other countries under their own terms.
5. Security
- AI keys and connection credentials are encrypted at rest. Data is sent over encrypted connections (HTTPS).
- Your workspace is kept separate from other customers’ by account-level access checks on every request and database row-level security.
- No system is perfectly secure, and we cannot guarantee security. Use a strong, unique password, protect your devices, set spending limits at your AI provider, and revoke any key or connection you think is exposed.
- If a breach affects your information, we will notify you and the authorities as the law requires, including under the Pennsylvania Breach of Personal Information Notification Act.
6. How long we keep information
| Data | How long |
|---|---|
| Account and workspace content | While your account is open. Deleted within 30 days after a verified deletion request, except as listed below |
| Agent run details (steps and results) | While your account is open. We may delete run details older than 90 days |
| AI keys and connection credentials | Until you remove them or your account is deleted |
| Billing records | As long as tax and accounting rules require (often up to 7 years); Stripe keeps its own records |
| Server and error logs | Kept by our hosting providers on their own schedules |
| Backups | Deleted data can remain in encrypted backups for a limited time until those copies are removed |
We may keep information longer if needed to comply with the law, resolve disputes or enforce our Terms. Usage and cost records may be kept in summary form for billing and abuse prevention.
7. Your choices and rights
- Access and export. Email solo@solomatic.ai to request a copy of your data in a common format.
- Correction. Update your details in the app or email us.
- Deletion. Email solo@solomatic.ai from your account email. We verify the request (we reply to the account email) and complete it within 30 days. Deleting data at SoloMatic does not delete data held by your AI provider, Stripe or tools you connected; contact them too.
- Keys and connections. Remove keys and connections in the app, and also revoke access at the provider.
- Emails. We send account and billing messages. If we send marketing email, it will include an unsubscribe link.
- State privacy rights. Depending on where you live, you may have extra rights (for example to know, correct, delete, or opt out of sale or targeted advertising). We do not sell personal information or use it for targeted advertising. To use any right, email solo@solomatic.ai. We will respond within the time the law requires (generally 30 to 45 days). If we deny a request, you may ask us how to appeal.
We will not discriminate against you for using your privacy rights.
9. Health information and other sensitive data
SoloMatic is not designed for protected health information (PHI) under HIPAA. Do not put PHI into Solo, your agents, memory, files or connections. We do not offer or sign business associate agreements (BAAs). Also do not upload payment card numbers, Social Security numbers, government ID numbers, bank account numbers or children’s information. If we learn that such data was uploaded, we may delete it.
10. Children
SoloMatic is for adults. You must be 18 or older. We do not knowingly collect information from anyone under 18, and the service is not directed to children. If you believe a child has given us information, email solo@solomatic.ai and we will delete it.
11. Other websites and services
Our site and your agents may link to or interact with services we do not control. Their privacy practices are their own.
12. Changes to this policy
If we make material changes, we will update the date at the top and tell you by email or in the app at least 30 days before they take effect, unless the law requires a faster change. Earlier versions are available on request.
13. Contact
SoloMatic Ai, operated by Marco Rivera, a sole proprietor doing business as SoloMatic Ai, York County, Pennsylvania
Email: solo@solomatic.ai. Use your account email for account requests, and never email passwords, keys or card numbers. Website: solomatic.ai
Questions? Email solo@solomatic.ai. See also our Terms of Service.