Terms of Service

1. What SoloMatic is

SoloMatic is software for building and running AI agents. You describe a job in plain words, SoloMatic proposes an agent (its instructions, inputs and allowed tools), you test it on sample data, and then you run it. Your workspace, including Solo, the assistant in your account, keeps your agents, instructions, memory, files and connections private to your account.

SoloMatic is software. It is not a law firm, accounting firm, medical provider, financial adviser, insurance agent or real estate broker, and it does not give professional advice.

Some features, such as schedules, webhooks, share links and tools that take actions in other services, are still rolling out. They may be unavailable, limited or changed. We do not promise a specific feature or date.

2. Your account

• You must be at least 18 years old and able to form a binding contract.
• Give accurate information and keep your login secure. You are responsible for activity on your account. Tell us right away at solo@solomatic.ai if you think someone used your account without permission.
• One account is for one person or one business unless we agree otherwise in writing. Do not share logins.
• Do not create accounts to get around a suspension or the Free plan limits.

3. Plans

Current limits and features are listed on our pricing page. The Business price is an early price and may go up for new subscribers later. A price change for an existing subscription follows Section 7.

The Free plan runs on free AI models, which give lower-quality results than paid models, and has tight daily limits. We may change the Free plan’s limits or models, or stop offering it, with notice.

4. Bring your own AI key

• Agents run on your own account with an AI provider such as OpenRouter, OpenAI, Anthropic or Google, on every plan. On Free, agents use free models on your own key.
• You pay your AI provider directly. SoloMatic does not bill model usage and adds no markup. SoloMatic applies per-run and per-day spending limits to reduce the risk of a runaway bill, but you should also set limits in your provider account. We are not responsible for your provider’s charges.
• You must have the right to use the key and must follow the provider’s terms and usage policies.
• We store your key encrypted and use it only to run your agents and to check that the key works. You can delete or replace it at any time. If a key is exposed, revoke it at your provider right away.
• AI providers process your prompts under their own terms and privacy policies. We do not control them and are not responsible for their outages, changes, pricing, content filtering or data practices.

5. Tools, connections and approvals

• An agent can only use the tools you enable for it.
• Approval before outside actions. Any action an agent prepares that would change something outside SoloMatic (for example creating a workflow in your n8n account, or, once available, sending an email, posting or updating a record) waits for you to approve that exact action before it runs. Read what you approve. Once you approve, the action runs and may not be reversible.
• Reading tools, such as reading your own notes and files or fetching public web pages from sites you allow, run without a separate approval.
• Test runs never perform outside actions. They show what the agent would have asked you to approve.
• Connected services (for example n8n, Google, OpenRouter or a CRM) are separate companies with their own terms. Their outages, changes and rate limits can break features.
• You can remove a connection at any time. Removing it in SoloMatic may not revoke access you granted at the other service; revoke it there too.
• You are responsible for what you send and post, and for having consent from recipients where the law requires it.

6. Acceptable use

You agree not to use SoloMatic to:

• break any law or regulation, or help anyone else do so;
• send spam or unlawful marketing. You must follow the federal CAN-SPAM Act for email (accurate sender and subject lines, a physical address, and a working opt-out honored within 10 business days) and the Telephone Consumer Protection Act (TCPA) and FCC rules for calls and texts (including required consent, honoring opt-outs and the National Do Not Call Registry), plus state telemarketing laws. You, not SoloMatic, are the sender and are responsible for consent and compliance;
• harass, threaten, defraud, deceive or impersonate any person or business, or post fake reviews or fake testimonials;
• collect or use personal information without a lawful basis, or scrape sites in violation of their terms;
• put protected health information into SoloMatic (see Section 8);
• create or spread malware, try to break into systems, or probe or disrupt SoloMatic or others;
• infringe intellectual property or privacy rights;
• generate sexual content involving minors, content that incites violence, or other illegal content;
• make decisions that need regulated professional judgment without a qualified human (for example medical diagnosis, legal advice, credit or insurance eligibility, or employment decisions), or use SoloMatic where an error could cause serious harm;
• resell or white-label the service without a written agreement with us;
• overload or abuse the service, get around limits, or reverse engineer it except as the law allows.

We may investigate, pause or close accounts that appear to break these rules, without notice where needed to protect others, and we may report unlawful activity to authorities. We may ask you to show proof of consent for messages sent through your account.

7. Trials, billing, renewal, cancellation and refunds

Payments. Payments are handled by Stripe. We do not see or store full card numbers.

14-day free trial. Individual and Business start with a 14-day free trial on your first subscription. No card is needed to start. To keep the plan after the trial, add a payment method in Billing before the trial ends. If you don’t, the trial ends with no charge and your account moves to the Free plan with your agents and data kept; Free limits then apply. If you subscribed before, there is no new trial and you are charged when you subscribe.

Automatic renewal. Once you add a payment method, you authorize us (through Stripe) to charge it the price shown at checkout plus any taxes. Your subscription renews automatically at the end of each billing period (monthly or yearly) at the then-current price until you cancel.

Reminders. We or Stripe may email you before a trial ends or a subscription renews, but do not rely on a reminder. Your trial end and renewal date are shown in Billing.

Price changes. We will tell you at least 30 days before a price increase applies to your subscription. It takes effect at your next renewal after that notice, and you can cancel before then.

How to cancel. Cancel any time in Billing through the Stripe customer portal, or by emailing solo@solomatic.ai from your account email. Cancellation stops future renewals and takes effect at the end of the period you already paid for. You keep paid access until then, and your account then moves to Free.

Refunds

• Monthly plans: no refunds for partial months, unused time or unused runs, except where the law requires.
• Annual plans: the 14-day free trial is your chance to try the plan. After the trial, annual fees are non-refundable, except where the law requires. If you cancel an annual plan, it will not renew and you keep access until the end of the paid year.
• Agent mistakes: we do not refund or compensate for mistakes made by agents or AI output (see Sections 9 and 13).
• If we promised you a specific refund in writing (for example on a checkout screen or in a signed agreement), we will honor that promise.

Failed payments. If a payment fails, Stripe may retry it, and we may limit paid features or move you to Free. Contact us before filing a chargeback; chargebacks without contacting us first may lead to suspension.

Taxes. You are responsible for taxes other than our income taxes. We add sales tax where required.

8. Your content

• “Your Content” means what you put into SoloMatic (instructions, memory, files, messages, sample data, connection data) and the outputs created for you. You own Your Content.
• You give us a limited permission to host, process, copy and transmit Your Content only as needed to run and secure the service for you, send it to the AI provider and connected services you choose, and comply with the law.
• We do not sell or rent your personal information, and SoloMatic does not use Your Content to train AI models. This is not a promise about other companies, such as your AI provider, that receive your prompts; their own terms apply.
• You promise you have the rights needed for Your Content and that it does not break the law or anyone’s rights.

Health information and other sensitive data

SoloMatic is not designed for protected health information (PHI) under HIPAA. Do not put PHI into Solo, your agents, memory, files, connections or anywhere else in SoloMatic. We do not offer or sign business associate agreements (BAAs). If you are a medical or dental practice or another HIPAA-covered business, use SoloMatic only for work that involves no PHI. Also do not upload payment card numbers, Social Security numbers, government ID numbers, bank account numbers or children’s information.

Our platform, software, branding and the Solo assistant remain ours. We give you a limited, non-exclusive, non-transferable right to use the service under these Terms. If you send us feedback, we may use it freely.

9. AI output: no guarantees

AI can be wrong. It can make things up, miss context, repeat bias, misread messages, write something inappropriate or propose a wrong action. Output may be inaccurate, incomplete, outdated, or similar to what others receive.

• Review agent output and every action before you rely on it, send it or approve it.
• You are responsible for training your agents (instructions, examples, memory) so they fit your business, and for testing them on sample data.
• Do not rely on output as legal, medical, tax, financial, insurance or other professional advice.
• You are responsible for how you use outputs, including truth in advertising, review practices, disclosures and privacy rules that apply to your business.

We do not guarantee that agents will avoid mistakes or produce any result. SoloMatic provides no insurance, compensation or refunds for agent mistakes.

10. Data and security

Our Privacy Policy explains how we handle personal information and is part of these Terms. In short: your data is stored in the United States; payments run through Stripe; AI keys are stored encrypted; we do not sell or rent personal information; optional analytics on our public pages stays off until you allow it.

We use reasonable measures to protect data, but no system is perfectly secure and we cannot guarantee security. You are responsible for strong passwords, your devices, and your keys and third-party accounts. If a security incident affects your data, we will notify you as the law requires.

Export and deletion. Email solo@solomatic.ai from your account email to ask for an export or deletion of your account data. After we verify the request, we will complete it within 30 days. Some data may remain in backups for a limited time, and some records are kept where the law requires (see the Privacy Policy).

11. Third-party services

SoloMatic depends on services we do not control, including Supabase, Netlify, Stripe, and the AI and connected services you choose (see the Privacy Policy). We are not responsible for their acts, outages or terms. We may change providers to keep the service running.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR AI OUTPUT WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT ANY RESULT (SUCH AS MORE LEADS, SALES OR REVIEWS) WILL OCCUR. THE FREE PLAN AND FEATURES THAT ARE STILL ROLLING OUT ARE OFFERED WITH EVEN LESS ASSURANCE.

13. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW:

(A) SOLOMATIC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, CUSTOMERS, GOODWILL OR DATA, OR FOR ANY LOSS FROM AI OUTPUT, AGENT ACTIONS YOU APPROVED, THIRD-PARTY PROVIDER CHARGES OR FAILURES, OR MESSAGES SENT OR POSTED THROUGH YOUR CONNECTIONS; AND

(B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT, OR (II) $100.

These limits apply to every legal theory, including negligence. Some places do not allow certain limits, so parts may not apply to you. Nothing here limits liability that cannot be limited by law (for example for fraud or willful misconduct).

14. Your responsibility (indemnity)

You will defend and compensate us against claims, losses and reasonable costs (including attorney fees) arising from Your Content, messages or posts sent through your account, your violation of these Terms or the law (including CAN-SPAM, TCPA and privacy laws), or your violation of anyone else’s rights or terms.

15. Suspension and termination

You may stop using SoloMatic at any time and may ask us to delete your account (cancel billing as described in Section 7). We may suspend or close your access if you break these Terms, create risk or legal exposure, fail to pay, or if we discontinue the service. If we discontinue the service for reasons other than your breach, we will give at least 30 days’ notice and refund the unused part of any prepaid annual plan. Sections that by their nature should survive (ownership, disclaimers, liability limits, indemnity, governing law) survive termination.

After your account is closed, we may delete Your Content as described in the Privacy Policy. Export anything you need before you close your account.

16. Copyright complaints

If you believe content on SoloMatic infringes your copyright, email solo@solomatic.ai with the details.

17. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania and applicable federal law, without regard to conflict-of-law rules. First, contact us at solo@solomatic.ai and give us 30 days to try to resolve the issue. If it is not resolved, disputes will be brought in the state courts located in York County, Pennsylvania or the federal court for the Middle District of Pennsylvania, and you consent to that venue, except where the law gives you the right to bring a claim elsewhere.

18. Changes to the service or these Terms

We may update the service or these Terms. For material changes we will give notice by email or in the app at least 30 days before they take effect, unless a change is required by law or for security, which may take effect sooner. If you keep using SoloMatic after the effective date, you accept the updated Terms. If you do not agree, cancel before the effective date.

19. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the service, except as stated under “Earlier purchases.”
• Earlier purchases. If you bought SoloMatic Office, a Managed service, an audit or another earlier SoloMatic product, the terms you accepted for that purchase and any signed agreement continue to apply to it, including any refund or guarantee they promised. These Terms apply to everything else.
• Severability. If a part is unenforceable, the rest stays in effect.
• No waiver. Not enforcing a term is not giving it up.
• Assignment. You may not transfer your account without our written consent. We may transfer these Terms in a merger, sale or reorganization, or to a successor business (for example if SoloMatic Ai moves into an LLC), with notice to you.
• Force majeure. We are not liable for delays or failures from events beyond our reasonable control (including provider outages, internet failures or natural events).
• Notices. We may send notices to your account email. You may send notices to solo@solomatic.ai.
• Export controls. You will not use the service in violation of U.S. export or sanctions laws.

20. Contact

SoloMatic Ai, operated by Marco Rivera, a sole proprietor doing business as SoloMatic Ai, York County, Pennsylvania

Email: solo@solomatic.ai · Website: solomatic.ai