Terms of Service

1. Agreement to Terms

By accessing or using the SoloMatic AI platform ("Service"), operated by SoloMatic AI ("Company," "we," "us"), you ("Client," "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Service Description

SoloMatic AI provides AI agent implementation, management, and optimization services. This includes: AI systems audits, industry-specific AI agent deployment, workflow automation, ongoing optimization, and access to the SoloMatic client portal. The Service does NOT include third-party tool subscriptions, API usage costs, or infrastructure hosting — those are billed directly to the Client through Client-owned accounts.

3. Subscription Plans & Fees

AI Systems Audit: $999.99 one-time fee. Non-refundable once the audit has been initiated.

Vertical Agent Kit & CEO Agent System: Custom pricing. Consists of a one-time setup fee plus a monthly subscription. Both the setup fee and audit fee are non-refundable under all circumstances.

Monthly Subscription: Billed monthly. Subject to the minimum commitment period described in Section 4.

4. Minimum Commitment & Early Termination

All subscription plans require a minimum commitment of six (6) months from the date of activation. After the initial 6-month period, the subscription continues on a month-to-month basis and may be canceled with 30 days' written notice.

Early Termination Fee: If Client terminates the subscription before the completion of the 6-month minimum commitment period, Client shall pay an early termination fee equal to fifty percent (50%) of the remaining monthly subscription fees for the balance of the 6-month period. This fee is due immediately upon termination.

Non-Refundable Fees: Setup fees and audit fees are non-refundable regardless of when or why the Client terminates the Service.

5. Cancellation & Access Termination

Upon cancellation or termination of the subscription:

• Client retains: All raw business data, CRM contacts, third-party accounts (OpenAI, Twilio, Vapi, Stripe, etc.), API keys, and any data stored in Client-owned platforms.
• Client loses access to: SoloMatic portal (except billing page for reactivation), AI agent dashboard and chat interface, managed automation workflows, proprietary prompts and templates, SoloMatic-built workflow configurations, ongoing optimization and support, mission board and agent reporting.

Access termination takes effect at the end of the current billing period or immediately in cases of non-payment exceeding 30 days.

6. Payment Terms

All fees are due as specified at the time of purchase. Monthly subscription fees are billed automatically. If payment fails, the Company will attempt to collect for up to 30 days. If payment remains outstanding after 30 days, the Client's access will be suspended. Continued non-payment for 60 days may result in account termination and the early termination fee described in Section 4.

7. Client Responsibilities

Client is solely responsible for: maintaining their own third-party accounts and API keys; all costs associated with third-party tools and services; the accuracy of information provided during onboarding; compliance with all applicable laws in Client's jurisdiction; securing their login credentials; and ensuring their use of AI-generated content complies with applicable regulations and industry standards.

8. Intellectual Property

Client IP: Client retains all rights to their business data, customer information, and content created using the Service.

Company IP: SoloMatic retains all rights to proprietary AI agent configurations, system prompts, workflow templates, optimization methodologies, the SoloMatic platform and codebase, and any tools or frameworks developed by the Company. These remain Company property and are licensed to Client only during the active subscription period.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLOMATIC AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THE USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY. THE COMPANY'S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

The Service provides AI-generated outputs that may contain errors or inaccuracies. Client acknowledges that AI outputs should be reviewed before use in critical business decisions, client-facing communications, or legally binding documents. The Company does not guarantee the accuracy, completeness, or fitness of AI-generated content for any particular purpose.

10. Indemnification

Client agrees to indemnify, defend, and hold harmless SoloMatic AI, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: Client's use of the Service; Client's violation of these Terms; Client's violation of any applicable law or regulation; any third-party claims related to Client's business operations or use of AI-generated content; or Client's breach of any representation or warranty.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in York County, Pennsylvania. Both parties consent to the personal jurisdiction of such courts.

13. Dispute Resolution

Before initiating any legal proceeding, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of thirty (30) days. If the dispute is not resolved through negotiation, either party may pursue legal remedies in accordance with Section 12. The prevailing party in any legal action shall be entitled to recover reasonable attorneys' fees and costs.

14. Modifications to Terms

The Company reserves the right to modify these Terms at any time. Material changes will be communicated to active Clients via email at least 30 days before taking effect. Continued use of the Service after the effective date of changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy and any service-specific agreements, constitute the entire agreement between the Client and SoloMatic AI with respect to the Service.

17. Contact

For questions about these Terms, contact: SoloMatic AI — Pennsylvania, USA

Email: marco@solomatic.ai