Common Questions

You can use Free after confirming your email. Office paid access follows verified billing activation. Managed setup timing is agreed after reviewing the workflow, required access and test criteria; a fixed deployment date is not guaranteed.

Start with a business brief, make a useful marketing or follow-up draft, and save it to your Desk or an entitled paid room. You review outputs before use. Managed implementation adds a separately agreed connection, approval and testing process before any live action.

For Free or Office drafting, provide your business name, services, audience and other facts you want the assistant to use. Do not put passwords or sensitive customer records in prompts. Phone, CRM or calendar access is not required just to draft; a managed workflow may require specific client-owned connections.

The launch is intended for owner-led service businesses working in English. Prices are in USD. International availability, taxes, communications rules and any managed channels must be confirmed before purchase; multilingual voice service is not included in Office.

Free includes 20 AI text requests per 30-day window with additional daily and shared-capacity limits. Office Solo starts at $99/month; existing Pro and Suite tiers are listed at $249 and $499 per month. Check the pricing page and checkout for the selected billing cycle, exact charge and available tier. Managed implementation is separately scoped and quoted; existing agreements remain unchanged. Payment is not proof that a managed workflow is ready.

Free drafting uses a bounded platform-managed model connection; you do not need a personal AI key. Client-owned services used for a separately scoped workflow may charge their own subscription or usage fees. Those costs must be identified before activation rather than assumed to be included or guaranteed at a particular amount.

Yes. Free needs no payment card and includes 20 AI requests per month. The Office 7-day trial is introductory only; returning subscriptions do not receive another trial. Review checkout before confirming, and cancel an eligible trial before it ends to avoid its first charge.

Office helps an owner prepare drafts and organize follow-up work. It is not an employee replacement or a promise of continuous autonomous coverage. Compare the actual tasks and review time with your staffing needs; we do not guarantee a savings percentage or revenue result.

Voice calling is not included in the Free or Office launch. Any separately proposed voice service needs a supported provider, verified access, appropriate disclosures and real call testing before it is described as operational.

Free and Office do not answer phone calls or dispatch emergency help. A separately scoped managed workflow would need verified operating hours, escalation contacts and channel tests. Do not rely on this workspace for emergency response.

Missed-call text-back is not included in Office. A proposed implementation must verify the business number, provider requirements, consent and the exact permitted response. A missed call alone is not treated as permission for marketing messages, and a delivery time is not guaranteed.

Office does not transfer phone calls. Human transfer can only be offered as part of a separately verified calling workflow with a supported destination and a tested fallback.

Office can help draft a response and organize the next follow-up, but you review and send it. It does not automatically respond to every lead. Any live response automation needs a separately scoped, verified and approved channel.

A CRM name on the website is not proof of a working connection. Compatibility, account permissions, required fields and destination readback must be verified for each managed scope. Office does not promise automatic CRM synchronization or support for every API-enabled CRM.

Office can draft a re-engagement message for your review. Automatic outreach is not included. Before contacting previous leads, confirm the applicable consent, opt-out and channel rules. We do not promise a particular reactivation or booking rate.

You retain your rights to your business data and your own third-party accounts. SoloMatic operates the hosted workspace. Ownership of your data is separate from entitlement to paid product features and does not keep those features available after paid access ends.

We use access controls, tenant checks, encrypted connections and additional encryption for stored integration credentials. No service can guarantee that security incidents will never occur. Do not submit unnecessary sensitive information; see the Privacy Policy and Trust page for scope and provider details.

Cancel renewal in billing. At the effective cancellation date, the same account returns to bounded Free access: Free-origin Desk work stays available, while paid rooms and their contents remain locked, including direct API access. Paid work is not moved into Free. We retain it while the account remains open so a legitimate paid reactivation can restore it; account deletion is a separate verified request. Existing agreements and previously promised rights remain unchanged. Office monthly plans have no six-month commitment; annual cancellation stops renewal, not an automatic prorated refund. Eligible first post-trial charges retain the 3-day refund-request window. Managed commitments follow the agreed contract.

The Free drafting model is platform-managed and not a promise of unlimited model choice. Any model settings or client-owned provider connections available elsewhere depend on the particular plan and supported configuration. A model name or settings screen does not establish that its paid use is included.

Free and Office have the plan price and usage limits shown for the workspace. Separately connected third-party accounts may bill you directly. We do not advertise a universal at-cost pass-through guarantee; confirm the cost responsibilities in the selected offer or managed scope.

Office is a hosted drafting and follow-up workspace. GoHighLevel is a separate platform with its own features and pricing. Evaluate the actual tasks you need rather than assuming Office includes a CRM, phone system or an autonomous team working your leads.

An answering service handles phone calls; Office does not. Choose based on the job you need done. Separately proposed call automation needs provider verification, appropriate consent and a tested human fallback; it is not an included Office capability.

Office supports preparation and organization, while a marketing professional can provide judgment, strategy and execution. Drafts still need review. Automatic campaigns, ads and social publishing are not included in this launch, and replacing staff roles is not a promised outcome.

Owner-led service businesses that want help turning business facts into marketing drafts, inquiry notes and clear follow-up work. Start with Free to evaluate usefulness. Managed implementation is considered only when a supported, bounded workflow and its costs can be agreed.

It is not a fit for anyone who needs guaranteed revenue, unlimited AI usage, automatic phone coverage or unreviewed customer outreach from the basic workspace. Do not use the launch product for regulated clinical, legal or financial decisions or emergency dispatch.