Make the follow-up as thoughtful as the work.
Office can help draft a review request, a response to feedback or a follow-up message from the service context you provide. Your team decides when and how to use it.
Explore marketing drafts ↗
Begin with a genuine experience.
Use the details of the completed service that you are allowed to reference. Ask for honest feedback without inventing a customer quote, outcome or recommendation.
Check the applicable review-platform rules and your own communication permissions. A draft does not establish that a recipient is eligible for a request or that a referral can be contacted.
Make room for a human response.
Feedback can need context, correction or escalation. Use AI text as a starting point, then check the facts and tone before replying. Avoid placing sensitive customer details in public responses.
Keep useful wording and a next-action note in My Desk. A saved draft is not a sent review request or evidence that a review was received.
Define any connected process separately.
Office does not detect completed services, automatically request reviews or publish replies. For a connected process, agree the trigger, eligibility, channel, permissions and human escalation path before implementation.
Questions before you start.
Will Office automatically request reviews?+
No. Office prepares text for your review. Automatic triggers or sending require separately agreed scope.
Can I use the site’s review illustrations as proof?+
No. The artwork is conceptual. No customer testimonial, review count or measured reputation result is claimed.